Frequently Asked Questions

  • Visit us when you need urgent, but not life-threatening care. When it is not serious enough to wait in the Emergency Department but cannot wait for a booking with your regular GP. This may include:

    • minor infections

    • minor fractures, sprains, sports injuries and neck and back pain

    • urinary tract infections (UTIs)

    • sexually transmitted infections (STIs)

    • minor cuts

    • insect bites and rashes

    • minor eye and ear problems

    • respiratory illness

    • gastroenteritis

    • mild burns.

  • No, the service is walk-in only.

  • The UCCs are a separate operation to the general practice and provides free bulk-billed, walk-in medical care when there’s an urgent problem that isn’t a life-threatening emergency.

    If you have a Medicare card, (or know the number), bring it with you when you attend Tweed Valley UCC.

    After you have visit a summary of important information about your urgent presentation will be provided to you and your usual GP so you can follow up with your own GP.

  • We are unable to take phone calls at this time as our focus is on providing care for those patients attending Tweed Heads Medicare UCC.

Practice Feedback

We are committed to providing safe, respectful, high-quality urgent care. Patients are welcome to provide feedback or make a complaint verbally or in writing at any time. Our clinic follows a structured process for complaints, including acknowledgement, investigation, and transparent communication of outcomes. Complaints form part of our formal quality improvement and clinical governance system.

Please complete the form below to provide feedback directly to the practice manager. You are able to remain anonymous if you wish - just leave the name and email section blank.